FAQs
How long does delivery take?
We ship orders within 1-3 business day.
Delivery timetables:
- GTA / Local Ontario: 1–3 business days
- Canada-wide: 2–7 business days
- Rush pickup:Â Same-day available at our North York location
High-priority security gear gets priority handling - because readiness shouldn’t wait.
I just placed an order - when will it ship?
Orders placed before 3PM EST ship the same business day.
After 3PM, they ship the next business day.
We work around real-world security schedules - no slow warehouse vibes here.
How do I track my order?
Once shipped, you’ll receive a tracking link by email or SMS.
Prefer direct assistance?
Call or text us and our team will update you - security gear is personal, and support should be too.
Can I cancel or modify my order?Â
You can cancel or modify your order before it ships.
Once shipped, cancellations are handled through our standard return/exchange process.
We keep it simple and respectful - you're running on tight schedules, we get it.
How long does delivery take?
We ship orders within 1-3 business day.
Delivery timetables:
GTA / Local Ontario: 1–3 business days
Canada-wide: 2–7 business days
Rush pickup: Same-day available at our North York location
Can civilians legally buy body armour in Canada?
Yes. In most Canadian provinces, civilians can legally purchase body armour without a licence.
Exceptions:
- BC – Permit or security licence required
- AB – Permit or security licence required
- MB – Permit required
All other provinces allow civilian purchase. Always verify your local regulations.
What level of protection do your vests offer?
We offer armour rated to NIJ standards (National Institute of Justice).
Our soft armour options range from Level II to IIIA, designed to stop common handgun threats.
Hard plates are available in Level III and Level IV to stop rifle threats.
Do armour plates expire?
Yes.
Soft armour typically lasts 5 years under NIJ standards.
Hard plates vary 5–10 years depending on material and usage.
Never use damaged or expired armour - protection and warranty are compromised.
Is soft body armour stab-proof?
Not always.
Bulletproof and stabproof are different technologies.
If you need both, select dual-threat NIJ IIIA + stab/slash-resistant armour.
Will security vests protect against rifle rounds?
Soft vests (II/IIIA) are not rifle-rated.
To stop rifle fire, you need Level III or IV hard plates inserted into a carrier.
How should body armour fit?
Proper fit covers:
âś… Vital organs
âś… Front + back
âś… No restriction of breathing or movement
A vest that fits like armour - not clothing - performs best.
How do I maintain my body armour?
- Do not machine-wash ballistic panels
- Remove panels before cleaning carrier
- Air-dry only
- Store flat in a cool, dry place
- Avoid bending or folding ballistic inserts
Proper care preserves protection and lifespan.
Still unsure which armour is right for your role?
Contact our gear specialists. We outfit licensed security, law enforcement, and private clients across Canada.
📧 sales@supremesecuritygear.com
đź“ž +1 (437) 247-7078
đź“Ť North York, Ontario
