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Questions & Answers

Frequently asked questions

This depends on the product ordered.  Most of our items are shipped directly from our local suppliers and around the world to offer you the best quality and optimum price. Many items will arrive within 3-5 working days, however please allow 7-20 working days for delivery. Please do not panic if it does not show up immediately, it’s on its way.

Please allow 24-48 hours production time for your order to ship out. Tracking numbers will be updated 1-3 business days after your order has been SHIPPED.

If we include tracking information with your order, you can view it from the shipping confirmation email that we sent you. By entering your tracking number, you will see an estimated delivery date under the order details.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

We are located at 160 Tycos Drive, North York, Ontario, M6B 1W8. We are in the black building, on the second floor, unit number is 2202. Still facing difficulty? Call us at 437-247-7078 !

Yes, companies can set up a corporate account with us. Their pricing will be different than the retail for the bulk orders.

To set up a corporate account, Email us today!

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